Last Updated: 07/01/2023

Welcome to San InfoSys Ltd ("we", "our", or "us"). This Refund Policy outlines our guidelines regarding refunds for services purchased from our website [www.saninfosystd.com]. By purchasing our services, you agree to comply with and be bound by this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Unavailability: If we are unable to provide the services you purchased due to unforeseen circumstances, technical issues, or other reasons beyond our control.
• Cancellation by Customer: If you cancel your order or request a refund within the stipulated cancellation period or under specific conditions outlined in our terms and conditions.
• Quality Concerns: If you are dissatisfied with the quality, performance, or functionality of the services provided, subject to our evaluation and discretion.

2. Refund Process

To request a refund, you must:

• Contact our customer support team within the specified time frame or under the conditions outlined in our terms and conditions.
• Provide relevant details, including your order number, reason for the refund request, and any supporting documentation or evidence, if applicable.
• Comply with any additional requirements or procedures specified by us to facilitate the refund process.

3. Refund Method

Refunds will be processed using the original method of payment. If the original payment method is not available or feasible, we may issue the refund via an alternative method, such as store credit or a different payment method, at our discretion.

4. Refund Timeline

Once your refund request is approved and processed, the refund will be initiated within 7 Days. Please note that the time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.

5. Non-Refundable Items

Certain services or products may be non-refundable, as specified in our terms and conditions or at the time of purchase. These may include but are not limited to:

• Digital products or services that have been accessed, downloaded, or used.
• Customized or personalized services tailored to individual requirements.
• Services that have been partially or fully delivered as per the agreed terms and conditions.

6. Disputes and Chargebacks

If you initiate a chargeback or dispute with your credit card issuer or financial institution without contacting us first and following our refund policy, we reserve the right to dispute the chargeback and take appropriate legal actions to recover the owed amount.

7. Changes to Refund Policy

We reserve the right to modify, revise, or update this Refund Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services after the revised policy becomes effective constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions, concerns, or disputes regarding our Refund Policy, please contact us at: support@saninfosysltd.com.